privacy POLICY

Looking after your information is important to us.

This page explains how we use and protect your information whilst delivering services and support to our clients and potential clients. This includes your 'Personally Identifiable Information' that you give whilst using our website and coaching services.

 

We may change this policy at any time by updating this page. You should check this page from time to time to ensure that you’re happy with any changes. This policy is effective from 8 August 2018.

When do we collect your information?


We collect your information when you

  • Send us a message through our website
  • Complete a call booking form via the calendly.com website
  • During ‘Discover Coaching’ calls with us
  • During coaching sessions with us
  • When you send us completed forms or exercises as part of our coaching services
  • When you sign up for a webinar or online presentation




What information do we collect?


We may collect the following information

  • Contact details such as your name, email address, Skype ID, Zoom ID or phone number
  • Demographic information such as your preferences, location and interests.
  • Other information relevant to your/our enquiry.




What do we do with the information that we collect?


We collect information in order to answer your enquiry, and/or to provide effective coaching services. Therefore, we need information to help us provide a better services through understanding you and your situation. Therefore, we may:

  • Use the information to get in contact with you and reply to your enquiry.
  • Use the information to improve our products and services.
  • Send emails about new services, special offers or other information which we believe you will find useful using the email address you have provided to us.




How do we look after your information?


We are committed to ensuring your information is safe and secure. In order to do this, we have put in place suitable physical, electronic and organisational procedures to look after the information we collect and retain about you.




What about cookies and third parties?


Cookies A cookie is a small file which asks permission to be placed on your computer. When you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Generally, cookies are there to help make your browsing experience better. However, you may prefer to disable cookies on your internet browser. If you need help to do this, please refer to the Help section of your own browser. Please also refer to our separate Cookies Policy. Third parties / other platforms We use Wix and Google Analytics for our website. This means that your information may be used anonymously to inform trends and statistics data that we use to inform service improvements; or used by Wix to support service provision such as emails and secure portals. External websites Occasionally, we may make reference another website. Once you leave our site to another website, we don’t have control over how they protect your information or privacy. Please exercise caution and refer to their own privacy statements on their website. Third party disclosure We don’t sell, trade or transfer your Personally Identifiable Information to outside parties. This does not include website hosting partners and other parties who assist us in operating our website, carrying out our business, or serving our customers; as long as these parties commit to keeping this information confidential. We may also release information when required to do so by law, to enforce our site policies, or where necessary to protect ours/others’ rights, property or safety.




What about email marketing?


If you’d like to unsubscribe from marketing emails, please reply to the email with the word UNSUBSCRIBE in the subject line. You can also unsubscribe by sending us a message through our website with your request.




What about payment information?


Payments taken through our website are processed through Stripe and PayPal. These companies will retain the information that you provide. We are provided by them with your name and email address, service type paid for, date of payment and amount of payment.




What if I need to ask you about my information?


If you have any questions about this privacy policy, or have a request about your data, please contact us through our website.